AxisWorks
Hours: 09:00 - 17:00
Saturday and Sunday - CLOSED
Find us: Tempe
819 W. 22nd Street, Suite 108, Tempe, AZ 85282
Contact: (480) 318-0188
egoss@axisworksaz.com
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Shipping & Returns

Shipping Information

Shipping and handling for all complete firearm is a flat price of $150.00. Your shipment will arrive via UPS, FedEx, or USPS. An adult signature will be required. All firearm shipments requiring a 4473 transfer and as required by law must be shipped to a licensed firearm dealer. Arizona residents may complete their lawful transfer at our facility. AxisWorks follows all Federal and State firearms regulations and we cannot ship firearms or magazines to areas where they are restricted or prohibited by law. We do not ship outside of the United States. If you need more information or have any questions, please contact us.

Returns, Exchanges, and Warranty

Your satisfaction is our priority. Here are our most commonly asked questions about returns, exchanges, and our warranty. If you have any other questions or concerns, don’t hesitate to contact us.

What happens if I order the wrong item?

We are happy to make exchanges for incorrect orders. You have two options:

Option 1 is to send the product back to us with a note including your order number and the correct item. Once the initial item is received, we will ship you the replacement.

Option 2 is to purchase the correct item and then send the incorrect item back. Once the initial item is received by us, we will issue a refund for the replacement order. This will allow you to have the item replaced more quickly.

You shipped me the wrong item, what now?

We try to be as accurate and efficient as possible when shipping, but we are not perfect. If you have an order that’s missing an item, or we sent you the wrong thing, let us know as soon as possible. We will immediately ship the correct item, as well as email you a label for return of the incorrect item. When you get the corrected item, stick the wrong thing in the box with the label and it’ll make its way home.

I got something, but want to return it, what are the rules?

People change their mind or things change; we get it. For 30 days following the purchase, if your item is in new condition and still in packaging, all you have to do is send us an email and we will send you a label to return the product. If you have had the item for more than 30 days, but less than 90, we are happy to issue you store credit for the item.

What about exchanges?

Basically, same rules as returns. Get ahold of us, let us know what you want to send back and what you need, and we will send you a return slip for the previously ordered item. Once it is back with us, we will send the new item. If there is a refund or additional payment to be made, we will settle that before the new item is shipped.

Can I change my order if it hasn’t been shipped?

Because of the way our payment processing works, it is virtually impossible for us to add to orders. Sometimes we can remove items or change items, but you will likely not see any funds returned for at least 24 hours, unless we totally cancel the order. This is due to some security and anti-fraud protections that keep us both safe. The easiest way to really change an order is for us to cancel the order and let you start over. As long as we haven’t shipped it, this is no problem at all.

Do your products come with a warranty?

They have both a warranty and a guarantee. We warranty our work to be free from defect and warranty them against any failures due to manufacture. This does not cover, however, normal wear and tear. We also guarantee your satisfaction. If you use our product and are not satisfied with its performance/function/fit/finish, we will refund or replace, no questions asked.